Registration now closed

Your Rights Matter: Long-Term Care Ombudsman

Join Will County Regional Ombudsman Crystal Dirks to learn about residents’ rights, good care practices, support resources and legal, administrative and other remedies to protect residents.

The Ombudsman program advocates for residents of nursing homes, board and care homes, assisted living facilities and other similar adult care facilities. State Ombudsmen and their designated representatives work to resolve problems individual residents face and effect change at the local, state and national levels to improve quality of care. In addition to identifying, investigating and resolving complaints, the Ombudsman program responsibilities include: 

• Educating residents, their family and facility staff about residents' rights, good care practices and similar long-term services and supports resources; 
• Ensuring residents have regular and timely access to ombudsman services; 
• Providing technical support for the development of resident and family councils; 
• Advocating for changes to improve residents' quality of life and care; 
• Providing information to the public regarding long-term care facilities and services, residents' rights and legislative and policy issues; 
• Representing resident interests before governmental agencies; and 
• Seeking legal, administrative and other remedies to protect residents. 

For more information, visit ilaging.illinois.gov/programs/ltcombudsman.

Upcoming events